Privacy policy
Last updated: June 20, 2026
Makaio operates this website and online store to provide customers with premium roasted makhana and a seamless shopping experience. Through our website, we offer products, content, features, tools, and services designed to make healthy snacking simple and enjoyable.
Our store is powered by Shopify, which helps us securely process orders, payments, and customer interactions. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we refer to "personal information," we mean any information that can identify you directly or can reasonably be linked to you. This does not include information that has been anonymized or de-identified so that it can no longer be associated with an individual.
Depending on how you interact with our Services, we may collect and process the following categories of personal information:
- Contact Information, including your full name, email address, phone number, billing address, and shipping address.
- Payment Information, including payment method details, transaction information, and payment confirmation details
Note : Payment information is processed securely through trusted payment providers. Makaio does not store your complete card details.
- Account Information, including your username, password, account preferences, and account settings.
- Order & Transaction Information, including products viewed or added to cart, wishlist activity, purchase history, returns, exchanges, and cancellations.
- Customer Support Communications, including messages, emails, and information you provide when contacting our customer support team.
- Device & Technical Information, including your IP address, browser type, device information, network connection details, and unique device identifiers.
- Usage Information, including pages visited, products viewed, time spent on the website, and interactions with our Services and features.
We collect this information to provide, improve, and personalize your shopping experience, process orders, deliver products, provide customer support, and maintain the security of our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from You, including when you create an account, place an order, visit or use our Services, communicate with us, subscribe to marketing communications, or otherwise provide your personal information.
- Automatically Through the Services, including information collected from your device when you use our products or services, visit our website, and through the use of cookies and similar technologies.
- From Service Providers, including trusted third parties that help us operate our business, process payments, fulfill orders, provide customer support, analyze website performance, and maintain our Services.
- From Partners and Other Third Parties, including business partners, advertising partners, social media platforms, and other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and our Services, we may use your personal information for the following purposes:
- Provide, Tailor, and Improve Our Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns or exchanges, enabling reviews, sending order updates, and personalizing your shopping experience.
- Marketing and Advertising, including sending promotional communications, special offers, product updates, and displaying relevant advertisements based on your interactions with our Services.
- Security and Fraud Prevention, including verifying accounts, securing transactions, detecting fraudulent or unauthorized activities, protecting public safety, and maintaining the security of our Services.
- Communicating with You, including responding to inquiries, providing customer support, sending service-related notifications, and maintaining our relationship with you.
- Legal and Compliance Purposes, including complying with applicable laws and regulations, responding to legal requests, resolving disputes, enforcing our policies, and protecting our rights and interests.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to trusted third parties for legitimate business purposes, including:
- Shopify and Service Providers, including payment processors, shipping and fulfillment partners, customer support providers, cloud storage services, analytics providers, and technology partners that help us operate our Services.
- Business and Marketing Partners, including partners that assist us with marketing, advertising, and promotional activities. These partners may process information in accordance with their own privacy policies.
- Third Parties at Your Direction, including when you request, authorize, or consent to the sharing of information, such as for product delivery, social media integrations, or account login services.
- Affiliates and Corporate Entities, including companies within our corporate group where necessary for business operations and service delivery.
- Legal and Business Requirements, including compliance with applicable laws, legal requests, court orders, regulatory obligations, business transactions, protection of our rights, fraud prevention, and the security of our Services and users.
Relationship with Shopify
Our Services are powered by Shopify, which helps us operate our online store, process orders, manage payments, and improve the overall customer experience.
When you use our Services, certain personal information may be collected, processed, and shared with Shopify and its trusted service providers as necessary to provide and improve the Services. Some of this information may be processed in countries other than your country of residence.
We may also use certain Shopify features and tools that help us improve store performance, enhance customer experience, and support business growth. In such cases, Shopify may process personal information in accordance with its own privacy practices.
To learn more about how Shopify collects and uses personal information, please visit the Shopify Consumer Privacy Policy.
You may also exercise certain privacy rights related to information processed by Shopify through the Shopify Privacy Portal Link, where available under applicable law.
Third-Party Websites and Links
Our Services may contain links to websites, applications, or online platforms operated by third parties. If you choose to visit these third-party websites or services, we encourage you to review their privacy policies, security practices, and terms of use.
We are not responsible for the privacy, security, accuracy, or content of third-party websites and services. Any information you choose to share on third-party platforms, including social media networks, may be visible to other users in accordance with their respective policies.
The inclusion of any third-party link on our Services does not imply endorsement, approval, or responsibility for the content, products, or services offered by such third parties.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
If you believe that a child has provided us with personal information, please contact us using the details provided below, and we will take appropriate steps to delete such information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures to protect your personal information and maintain the security of our Services. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We encourage you to protect your account credentials and avoid sharing sensitive information through unsecured communication channels.
We retain personal information only for as long as necessary to provide our Services, fulfill legal and regulatory obligations, resolve disputes, enforce our policies, and support legitimate business operations.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access, allowing you to request access to the personal information we hold about you.
- Right to Delete, allowing you to request the deletion of your personal information, subject to applicable legal requirements.
- Right to Correct, allowing you to request correction of inaccurate or incomplete personal information.
- Right to Data Portability, allowing you to request a copy of your personal information or transfer it to a third party where permitted by law.
- Communication Preferences, allowing you to opt out of promotional emails at any time using the unsubscribe link provided in our communications. However, we may still send important service-related messages regarding your account or orders.
You may exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing certain requests, as required by applicable law.
We will not discriminate against you for exercising any of your privacy rights and will respond to eligible requests within the time required by applicable law.
To learn more about how Shopify processes personal information and the rights available to you, please visit the Shopify Consumer Privacy Policy.
Complaints
If you have any concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the contact details provided below.
We will review and respond to your complaint as promptly as possible. Depending on your location and applicable laws, you may also have the right to contact or lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be stored, processed, or transferred to countries outside your country of residence, including through trusted service providers that help us operate our Services.
When required by applicable law, we take appropriate measures to ensure that such transfers are protected and handled in accordance with applicable data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us:
- Email: makaio2326@gmail.com
- Phone: +91 8168198406
- Address : 3238, Sector-14, Part-2, Opposite New Rishi Nagar, Hisar, Haryana 125001, India
We will make every reasonable effort to respond to your inquiries as promptly as possible.